ALPACINO Return, Refund & Cancellation Policy

Returns and exchanges

We do not accept returns or exchanges for change of mind, personal preference, or an incorrectly selected size. Please review the product description and size guide before purchasing.

Cancellations before fulfillment

You may cancel your order before it has been fulfilled. If payment has been received, we will refund the full amount paid for the canceled order, including shipping charges.

To request cancellation, contact us using the contact details on our website. Include your order number and the email address used to place the order.

After fulfillment

Once your order has been fulfilled and dispatched, we do not offer cancellations or refunds for change of mind, except where required by applicable law.

Unpaid preorder reservations

You may cancel an unpaid reservation at any time without charge. No refund is needed because no payment has been collected.

Damaged, defective, incorrect, or missing orders

If your item arrives damaged, defective, or incorrect, or your order does not arrive, contact us promptly with your order details and photographs where relevant. We will investigate and provide an appropriate remedy, including a replacement or refund where applicable.

Refund processing

Approved refunds are issued to the original payment method where possible. Processing time depends on your payment provider or bank.

Consumer rights

This policy does not limit any statutory cancellation, return, refund, or other consumer rights that apply to your purchase.