Shipping policy
Thank you for shopping with ALPACINO™!
We're excited to bring our exclusive merchandise to fans around the world. Every ALPACINO™ product is made especially for you, ensuring quality, individuality, and less waste.
Please review our shipping policy before placing your order.
1. Order Processing & Production
All ALPACINO™ merchandise is made to order through our trusted print-on-demand production partners.
Once your order is confirmed, it enters our production process.
Estimated production time: 2–7 business days.
Production times may vary depending on product availability, order volume, and seasonal demand.
Business days generally exclude weekends and public holidays.
2. Shipping & Delivery Times
We proudly offer international shipping to customers worldwide, subject to destination and product availability.
Estimated shipping times after production:
Destination
Estimated Shipping Time
United States
2–5 business days
Canada
10–30 business days
United Kingdom
10–30 business days
European Union
10–30 business days
Qatar
10–30 business days
UAE, Saudi Arabia & GCC
10–30 business days
Rest of the World
10–30 business days
Important: These are estimated shipping times, not guaranteed delivery dates.
Total delivery time includes production and shipping.
International shipments may experience additional delays due to customs processing, carrier operations, or local delivery conditions.
3. Shipping Costs
Shipping fees are calculated based on:
Your delivery destination.
Product type and quantity.
Selected shipping method.
Fulfillment location.
The applicable shipping cost will be displayed at checkout before payment.
We believe in transparent pricing, with no unexpected shipping charges from our store after checkout.
4. International Shipping & Customs
ALPACINO™ ships internationally through a network of fulfillment partners.
Depending on your location, orders may be subject to import duties, customs fees, VAT, or other local taxes.
Unless explicitly included at checkout, these charges are the responsibility of the customer.
ALPACINO™ is not responsible for delays caused by customs authorities.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow time for the shipping carrier to update tracking details.
Some international shipping services may offer limited tracking information.
6. Multiple Shipments
Because our products are manufactured by different fulfillment partners, orders containing multiple items may arrive in separate packages.
If your order is shipped separately, you may receive multiple tracking numbers.
Separate packages may arrive on different dates.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Please double-check your:
Full name
Street address
Apartment or building number
City and postal code
Country
Contact number
If you notice an error, contact us immediately.
Once an order enters production or has shipped, address changes may no longer be possible.
Additional shipping charges resulting from incorrect information may apply.
8. Delayed or Lost Packages
Although we work with reliable fulfillment and shipping partners, occasional delays may occur.
If your package has not arrived within the estimated delivery window, please contact our customer support team.
We will investigate the shipment and work with our fulfillment partners to determine the appropriate resolution.
Lost shipments will be reviewed individually, and eligible orders may qualify for replacement or refund.
9. Damaged or Incorrect Items
We want every ALPACINO™ customer to receive merchandise in excellent condition.
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Include your order number, a description of the issue, and clear photographs of the product.
We will review your request and arrange an appropriate resolution, which may include a replacement or refund.
10. Shipping Restrictions
Although we aim to serve customers worldwide, certain products or destinations may be unavailable due to shipping carrier limitations, international regulations, or fulfillment restrictions.
If we cannot fulfill your order, we will contact you to discuss available alternatives or issue a refund.
11. Contact Us
For questions about shipping, delivery, or your order, please contact:
ALPACINO™ Customer Support
Email: hbmstoreqa@gmail.com
Please include your order number when contacting us.
Thank you for supporting ALPACINO™.
GOOD DOGS LIVE BETTER. 🐾